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Entry and Basic-level Non-profit, social work Jobs in Nairobi, Kenya
4
jobs
Marie Stopes Kenya
Contact Centre Nurse – Maternity Cover
Nairobi, Kenya
Mercy Corps
Operations Assistant
Nairobi, Kenya
Nature Conservancy
Logistics Assistant - Kenya
Nairobi, Kenya
GIZ KE
Only on FuzuTechnical Intern - Connective Cities
Nairobi, Kenya
British Council
CLOSEDTest Day Delivery Officer
Nairobi, Kenya
HIAS Refugee Trust of Kenya
CLOSEDHairdressing Tutor (Part Time)
Nairobi, Kenya
HIAS Refugee Trust of Kenya
CLOSEDHairdressing Tutor (Part Time)
Nairobi, Kenya
International Planned Parenthood Federation (IPPF)
CLOSEDMedical Assistant, Float
Nairobi, Kenya
Somo
CLOSEDSales & Marketing Intern
Nairobi, Kenya
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HIAS Refugee Trust of Kenya
CLOSEDBeauty And Nail Art Therapist (Part Time)
Nairobi, Kenya
Closing: May 24, 2024
5 days remainingPublished: May 17, 2024 (3 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications:
- Diploma in Nursing from a recognized learning institution.
- Courses in customer care, communication, sales, and marketing will be an added advantage.
- Experience in counselling and working in a contact centre.
- Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.
- At least one year working experience in an SRH organisation.
- Customer service experience.
- Knowledge of administration and clerical processes.
- Good knowledge of MSK services and services delivery channels
- Ability to work long hours and in a shift system.
- Prior experience in a call centre environment (an added advantage).
- Female candidates are encouraged to apply.
Knowledge and abilities
- Knowledge of customer service principles and practices
- Fluent communication in both English and Kiswahili with a clear neutral accent
- Verbal and written communication skills
- Effective listening Skills
- Attention to detail.
- Non-judgmental
- Adaptability
- Excellent computer skills
- Teamwork.
- Stress tolerance
- Resilience
- Positive attitude
- Respect for others
Suitable and qualified internal and external candidates should email one document combining an application letter and CV to [email protected] on or before 24thMay, 2024. The subject of the email should read Call Center Nurse – Maternity Cover. The applications shall be reviewed on a rolling basis. Do not attach certificates and testimonials.
Responsibilities
Qualifications:
- Diploma in Nursing from a recognized learning institution.
- Courses in customer care, communication, sales, and marketing will be an added advantage.
- Experience in counselling and working in a contact centre.
- Recent graduates with interest in non-bedside nursing and telemedicine are encouraged to apply.
- At least one year working experience in an SRH organisation.
- Customer service experience.
- Knowledge of administration and clerical processes.
- Good knowledge of MSK services and services delivery channels
- Ability to work long hours and in a shift system.
- Prior experience in a call centre environment (an added advantage).
- Female candidates are encouraged to apply.
Knowledge and abilities
- Knowledge of customer service principles and practices
- Fluent communication in both English and Kiswahili with a clear neutral accent
- Verbal and written communication skills
- Effective listening Skills
- Attention to detail.
- Non-judgmental
- Adaptability
- Excellent computer skills
- Teamwork.
- Stress tolerance
- Resilience
- Positive attitude
- Respect for others
Suitable and qualified internal and external candidates should email one document combining an application letter and CV to [email protected] on or before 24thMay, 2024. The subject of the email should read Call Center Nurse – Maternity Cover. The applications shall be reviewed on a rolling basis. Do not attach certificates and testimonials.
- Provision of counselling, support, and information to MSK Clients and employees on phone
- Monthly reports showing number of clients and staff counselled.
- Data entry to analyse communication with the clients.
- Participate in provision of services undertaken at the call centre ensuring proper coverage.
- Detailed Client information captured in the call Centre database.
- Monthly agent activity and output reports
Provision of counselling, support and information to MSK Clients and who access MSK through our call centre on reproductive health and related issues.
- Counselling and providing relevant information to clients and who access MSK through our call centre on reproductive health and related issues.
- Route calls and emails to the appropriate resource
- Making outbound calls to all clients from our database to find out about their client experience when
- visiting our service delivery channels and making necessary recommendation.
Data entry to analyse communication with the clients Activities Include:
- Enter new customer information into the system and maintain the Call Centre database.
- 100% capture of clients information
Customer Information Management
- Establishing and facilitating use of client staff and strategic partner’s databases to be used in strategic marketing via bulk SMS.
- Conducting general follow ups to clients reaching our service delivery channels with specific emphasis on Family planning and cervical cancer screening.
- Capturing and continuously updating new clients information on the call centre database
- 100% follow on clients who visit MSK Centres.
- Number of clients communicated to via SMS.
- Timely escalation and resolution of all client’s queries using the defined escalation procedure.
- Adhere to policies & call centre escalation matrix.
- Quality of client’s data captured on client database.
Personal Development:
- Actively take responsibility for own development including personal development ownership of own
- training and keeping skills and knowledge up to date, seeking support plan as required.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.